Refund Policy

This policy covers Delivvo subscriptions. It does not cover Cutroom, the desktop video editor, which is a one-time purchase rather than a subscription and has its own rules: a full refund within 14 days of purchase, no reason needed. See the Cutroom Licence Agreement for the detail.

While paid subscriptions are still being rolled out on Delivvo, no charges are processed and there is nothing to refund. The terms below describe how refunds will be handled once paid plans are activated for your account. If you are reading this during the free-trial-only period, your account has not been billed and the policy below does not yet apply to you.

Delivvo offers a 7-day free trial for self-serve plans. You are not charged during the free-trial period. If you cancel before the trial ends, no subscription fee is due.

If you do not cancel before the free trial ends and a paid subscription begins, the refund rules below apply to the first charge and any later renewals.

For monthly subscriptions, Delivvo may provide a prorated refund if all of the following are true:

• you submit the request in writing within 7 days after the charge date
• the charge relates to a Delivvo monthly subscription
• the account is in good standing and the request is not abusive or fraudulent

If approved, the refund amount will be prorated from the date of your written request through the unused remainder of the monthly billing period. Refunds are not available for requests made more than 7 days after the charge date.

For annual subscriptions, Delivvo offers a 30-day money-back window from the date of the initial annual charge. If you request a refund within that 30-day period, we may refund the annual subscription amount and cancel the subscription.

Requests made after the 30-day window are generally not refundable, except where required by law.

Custom plans, negotiated enterprise terms, professional services, setup work, migration work, and other one-off commercial arrangements are not refundable unless a separate written agreement signed by Delivvo says otherwise.

Unless required by law, the following are generally non-refundable:

• charges outside the applicable refund window
• taxes, bank fees, currency conversion fees, or third-party processing fees not returned to us
• partial-month charges after a monthly refund has already been granted for the same billing period
• misuse, abuse, or repeated sign-up-and-refund behavior

To request a refund, email the Support button at the bottom of any page on delivvo.io with the subject line:

Refund request - <invoice ID>

Please include the billing email, invoice ID, plan name, and a short explanation of the request. We may ask for additional information to verify the account and determine whether the request qualifies under this policy.

If a refund is approved, Delivvo will issue it through Stripe back to the original card or payment method used for the charge. Until automated Stripe-refund issuance is fully wired up on the platform, approved refunds may be issued manually by Delivvo staff through Stripe. The customer-facing outcome is the same. Settlement timing depends on Stripe and your bank or card issuer (typically 5 to 10 business days). Canceling a subscription stops future renewals, but it does not by itself create a refund unless the request separately qualifies under this policy.

We may update this Refund Policy from time to time. The version in effect on the charge date will generally govern that charge unless the law requires otherwise.