Terms of Service

Delivvo is a UAE-based B2B software platform that helps freelancers and small studios manage client work in one place. Delivvo lets account owners create project portals, share files, request approvals, send invoices, manage contracts, and communicate with clients.

The Delivvo service is operated under a Freelancer Licence issued by the Abu Dhabi Department of Economic Development (ADDED) via the TAMM platform. Our operating entity is a UAE-registered freelance entity holding that licence. Licence number and registered details are available on request via the Support button on this page.

In these Terms, "Delivvo," "we," "us," and "our" mean the operator of the Delivvo service at delivvo.io. "You" means the person or business using the service. If you create a Delivvo account for a company or agency, you confirm that you have authority to bind that entity to these Terms.

Delivvo does not process payments. When a client pays an invoice generated in Delivvo, they pay through a payment gateway you have connected to your own account: typically Stripe (secure Stripe checkout), but also PayPal, Tap, Telr, PayTabs, or Checkout.com depending on the gateway you choose. Funds settle into your gateway account, not Delivvo's. Delivvo is never the merchant of record and takes 0% of any payment. Delivvo's revenue is the platform subscription you pay us directly. This separation also means: refunds, chargebacks, payouts, tax reporting, and merchant-side compliance are matters between you and your gateway provider, not Delivvo.

That rule is about money moving between you and your clients, and it has no exceptions. What you buy from us is a different transaction: your Delivvo subscription, and a Cutroom licence if you buy one, are charged by us through Stripe, and for those two things we are the seller. We never insert ourselves into the money your clients pay you.

Delivvo provides software tools for workflow management, document sharing, approvals, contracts, invoicing, and related communication. Delivvo is not your law firm, accountant, payment processor, or project manager. We provide the platform; you remain responsible for the services you offer to your own clients, the scope of your projects, the pricing you charge, and the accuracy and legality of the materials you upload or send through the service.

Client users generally access Delivvo through private project portals created by a freelancer or studio. Those client users use Delivvo only to interact with the freelancer or studio that invited them. Delivvo is not a party to the underlying commercial relationship between freelancer and client unless we expressly agree otherwise in writing.

We also sell Cutroom, a desktop video editor, at delivvo.io/cutroom. Cutroom is not part of the Delivvo platform and these Terms are not its contract. The software is governed by the Cutroom Licence Agreement, which you accept in the app when you create your account. If that agreement and these Terms ever disagree about Cutroom, that agreement wins for Cutroom, and these Terms continue to govern the website, your Delivvo account, and everything else.

What that split means in practice:

• A Delivvo subscription gives you no Cutroom access. Cutroom is a one-time purchase. Holding a Delivvo account, or paying for any plan we offer, including Agency and Custom, does not include Cutroom, unlock it, or discount it. The two are billed and licensed separately, and no plan will ever silently start including it.
• A Cutroom licence gives you no Delivvo plan. Buying Cutroom creates the account you sign in with. It does not put you on a Delivvo plan or open the platform's paid features to you.
• One account, two products. Cutroom signs you in with a Delivvo account, so your password opens both, and changing it changes it for both.
• Refunds work differently. Cutroom is a one-time purchase of software, so our Refund Policy, which is about subscriptions, does not apply to it. Section 9 of the Cutroom Licence Agreement does: a full refund within 14 days of purchase, no reason needed.
• Suspension does not cross over. If we suspend or revoke a Cutroom licence, that affects Cutroom only. Your Delivvo account, clients, invoices, and files stay yours and stay open. Suspending a Delivvo account under these Terms likewise does not, by itself, revoke a Cutroom licence you paid for.
• Liability for Cutroom is capped by its own agreement. Section 14 of the Cutroom Licence Agreement limits our liability for the software to what you paid for the licence. The limits in these Terms apply to the platform.

Our Privacy Policy covers both products, and our Acceptable Use Policy applies to how you behave with both.

You must be at least 18 years old and legally able to enter into a binding contract to use Delivvo. You agree to provide accurate and complete account information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.

You may not share your account with another person except through features expressly designed for team access on supported plans. You must notify us promptly at the Support button at the bottom of any page on delivvo.io if you become aware of unauthorized access or credential compromise.

When you invite a client to a Delivvo portal, you represent that you have the right to share that person's contact information and project materials with us for the purpose of operating the portal. You are responsible for the accuracy of client records, the permissions you grant, and the files or information you make available through a portal.

Delivvo offers a 7-day free trial on self-serve plans. Subscription billing is processed by Stripe; you are not charged during the free-trial period.

For paid plans (Starter, Pro, Agency, and Custom):

• subscriptions renew automatically for the selected monthly or annual billing term unless canceled before renewal
• fees are charged in the currency displayed at checkout, together with any applicable taxes or VAT
• plan limits, storage caps, team-seat counts, and feature gates apply based on the plan you purchase or the custom terms we agree with you in writing
• refunds are governed by our Refund Policy and any mandatory rights that cannot lawfully be excluded

If your payment method fails, your subscription expires, or we do not receive payment when due, we may suspend paid features, downgrade your account, or restrict access until the account is brought current.

You may use Delivvo only for lawful business purposes and in compliance with these Terms, our Acceptable Use Policy, and applicable law. In particular, you may not use Delivvo to:

• upload, store, transmit, or share unlawful, fraudulent, defamatory, infringing, abusive, or deceptive content
• send spam, phishing messages, malware, ransomware, or other harmful code
• exploit, probe, scan, reverse-engineer, or disrupt the service or any connected infrastructure
• bypass plan restrictions, rate limits, authentication controls, or storage limits
• impersonate another person or business in a misleading way
• use Delivvo in connection with child sexual abuse material or other content that we reasonably determine presents serious legal or safety risk

You must use appropriate security practices on your side, including protecting credentials and limiting access to project information on a need-to-know basis.

As between you and Delivvo, you retain ownership of the files, messages, logos, project records, invoices, contracts, comments, feedback, and other content you upload, create, or send through the service ("Your Content"). Delivvo does not acquire ownership of Your Content.

You grant Delivvo a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, format, and process Your Content only as necessary to operate, secure, improve, back up, and support the service for you and your authorized users.

You represent and warrant that you have all rights, permissions, and legal bases necessary for Your Content and for any personal data included within it. You are responsible for the legality, accuracy, quality, and use of Your Content.

Delivvo and its licensors own all rights, title, and interest in the service itself, including the software, branding, interfaces, documentation, workflows, and underlying technology, except for Your Content and any third-party materials.

Delivvo runs a two-way message thread on every project so freelancers and the clients invited to a project can communicate inside the workspace. The text of each message is encrypted with AES-256-GCM before it is written to our database, using a key that lives only in our server environment configuration. Anyone with read access to the database (including Delivvo personnel running operational queries) sees ciphertext only; the plaintext is decrypted in memory at the moment a request is served and is shown only to the authenticated freelancer who owns the project and to the authenticated client who is a participant in it.

Delivvo does not read your messages to train artificial-intelligence systems, to target advertising, to perform content moderation, or to generate analytics. We do not share them with any third party. Our staff does not have a "view a thread" workflow; deliberate operational access to message content is reserved for the limited cases described in our Privacy Policy (for example, a valid legal demand or strictly necessary abuse investigation).

Email notifications for new messages do not include the message body. They tell the recipient that a new message arrived and link to the portal. You acknowledge that this is the only delivery channel we provide for the notification; if you reply by email or quote message contents in emails outside Delivvo, those external communications fall outside the protections described in this section.

Delivvo provides messaging as a workflow convenience, not as a regulated communications service. The encryption guarantee described above protects messages at rest and during retrieval through our service; it does not change the fact that the content of any individual message is your responsibility to author, to share appropriately, and to comply with the laws that apply to your relationship with the client.

Delivvo provides tools that help you draft, send, store, and present contracts, invoices, approvals, and related records. Those tools do not constitute legal, tax, accounting, or collection advice. You are solely responsible for the content of the documents you send, the terms you agree with your clients, and the laws that apply to your business.

Delivvo offers an optional Payments feature that lets you connect your own payment gateway accounts (for example Stripe, PayPal, Tap Payments, Telr, PayTabs, Checkout.com) or display-only payment details (IBAN, Wise, Payoneer) so that your clients can pay your invoices directly to you through the client portal.

The Payments feature is provided strictly as a presentation and routing layer between you and your client. To be unambiguous about how it works:

• Delivvo is not a payment processor, money transmitter, escrow agent, or merchant of record. We do not custody, hold, settle, or have any beneficial interest in any funds your clients pay you. Funds move directly from your client's chosen payment instrument to your own connected gateway or banking account.
• Delivvo takes no fee, commission, percentage, or markup on any payment processed through your connected gateway. The only money Delivvo receives from you is your subscription fee, charged separately as described under "Free trials, plans, and paid subscriptions" above.
• You contract directly with your gateway provider. Stripe, PayPal, Tap, Telr, PayTabs, Checkout.com, your bank (for IBAN), Wise, Payoneer, and any other provider you connect remain bound to you under their own terms of service, fee schedules, dispute, refund, chargeback, and KYC/AML policies. Delivvo is not a party to those agreements and exercises no control over them.
• Your provider keys are encrypted at rest and inaccessible to Delivvo personnel. API keys, secret keys, webhook signing secrets, and similar credentials that you supply during gateway setup are encrypted using authenticated symmetric encryption (AES-256-GCM) before they are written to our database. The decryption material lives only in environment configuration accessible to the runtime service. Delivvo administrators do not have a tool, query path, or workflow that returns plaintext credentials, and we will not produce them in response to any request that does not include the encryption key, which by design we will not have in any context separate from the live runtime.
• You are responsible for the accuracy of the payment information you publish to your clients. This includes IBANs, SWIFT/BIC codes, account holder names, Wise/Payoneer payment links, and any other display-only details. Delivvo does not verify, validate, or confirm the legitimacy or correctness of these details.
• You are responsible for any chargebacks, refunds, disputes, taxes, fees, or compliance obligations that arise from payments your clients make to you. Delivvo will not have funds to refund or reverse, and will not act as an arbitrator for payment disputes between you and your client; those are governed by your gateway's terms and applicable law.
• The "lock files until paid" toggle is a presentation-layer feature that suppresses the rendering of deliverable downloads in the client portal until the relevant invoice is marked paid. It is not a digital rights management or anti-piracy mechanism and does not prevent a client to whom you have already provided files from copying them outside the portal.
• Refunds, disputes, and chargebacks initiated through Delivvo are routed to your connected gateway. When you trigger a refund, accept or contest a dispute, or otherwise act on a payment from inside the Delivvo dashboard, Delivvo passes that instruction to the gateway over its API; the gateway is what actually moves money, decides the dispute, and reports the outcome. Delivvo records the result we receive from the gateway's webhook and updates your invoice and activity log accordingly. You remain responsible for the underlying refund or dispute decision, the timing, the fees the gateway charges, and any liability that flows from the outcome.
• Payment links and recurring invoices are workflow conveniences, not financial products of Delivvo. A standalone payment link is a public URL that lets your clients pay you for a stated amount through your connected gateway; a recurring invoice is a schedule that issues invoices on the cadence you configure. In both cases the collection, settlement, and reconciliation of funds happens through the same gateway connection described above, on the same 0-percent-Delivvo-fee basis. Delivvo does not pre-authorize, batch, or hold any of those funds.
• Saved client payment methods are stored at the gateway, not at Delivvo. Where your gateway supports it, Delivvo can ask the gateway to remember a client's payment instrument so that future invoices can be charged without re-entering card details. Delivvo only stores the gateway-issued customer or payment-method identifier; the card number, expiry, CVV, and any equivalent banking details are stored and protected by the gateway under its own PCI/regulatory regime, not by Delivvo.

You are solely responsible for satisfying yourself that the payment gateway you choose, the terms you offer your clients, and your own business practices comply with the laws that apply to you and your clients, including but not limited to consumer protection law, tax law, anti-money-laundering law, sanctions regimes, and data protection law.

Licensing and lawful operation

Some jurisdictions require a freelancer or business to hold a specific commercial license, professional registration, tax registration, or payment-services authorization before legally accepting payments for services rendered. Examples include, but are not limited to, UAE freelance permits and trade licenses, EU member-state VAT registration thresholds, US state business registrations, UK self-employment HMRC registration, and equivalent regimes elsewhere.

Delivvo is a software platform that lets you connect a payment gateway you already control to a client-facing portal. Delivvo does not verify, license, sponsor, vouch for, or otherwise endorse your authority to accept payments in any jurisdiction. That responsibility rests entirely with you.

By connecting any payment gateway to your Delivvo account (Stripe, PayPal, Tap Payments, Telr, PayTabs, Checkout.com, or display-only details for IBAN, Wise, or Payoneer) you represent and warrant that:

• you hold every license, permit, registration, authorization, and tax status that the jurisdictions where you operate require you to hold in order to lawfully invoice clients and accept payments for the services you sell through Delivvo,
• the legal name, business name, and supporting documentation you provide to the gateway are accurate and your own,
• you will keep that licensing and authorization in good standing for the entire duration of your use of the connected gateway, and
• you will promptly disconnect any gateway from your Delivvo account if your authority to accept payments lapses, is suspended, or is revoked in any jurisdiction relevant to your work.

You agree that Delivvo is not, has never been, and will not become liable for any claim, loss, fine, penalty, tax assessment, regulatory action, customer dispute, criminal proceeding, civil judgment, or other consequence arising from your operating without a license, permit, registration, or authorization that the law required you to hold. This includes, but is not limited to, situations where a regulator, tax authority, court, payment scheme, or counterparty later determines that you were not authorized to accept payments at the time the relevant transaction occurred. The risk of operating without proper licensing is exclusively yours; Delivvo's role is limited to the connection layer described elsewhere in these Terms.

For clarity, Delivvo also does not act on a freelancer's behalf in registering with, communicating with, or maintaining the standing of, any government or industry body. We will not respond to enforcement requests on a freelancer's behalf and we will not represent that any user is appropriately licensed.

You may connect or disconnect any gateway from your Delivvo account at any time. The legal consequences of disconnecting (for example, refund obligations to clients who already paid, or tax-reporting obligations on transactions that have already cleared) follow the law of your jurisdiction and the terms of your gateway agreement, not Delivvo. We provide a connection layer; we do not undo the legal effect of payments that the gateway has already settled to you.

If you are uncertain whether your business needs a particular license to operate in your country or to connect a particular payment gateway, you should consult a local attorney or accountant before connecting a gateway through Delivvo. Delivvo cannot give that advice and does not purport to give it.

Document archive and admin access

Delivvo maintains a permanent, immutable archive of every signed contract and paid invoice that originates on the platform. The archive is denormalized so that a row continues to exist even after the underlying project, client, or freelancer account is deleted; this is what allows the platform to satisfy after-the-fact disclosure, dispute, and tax-record requests.

Delivvo personnel with administrator privileges can list archive rows for support, fraud-investigation, and compliance reasons. Opening an individual archive document (viewing it on screen or downloading the underlying PDF) is recorded against the administrator's identity in an internal audit log. The audit log retains the action, the actor, the document identifier, and minimal metadata about the document; it does not duplicate the document body itself. Permanent deletion of an archive row is restricted to a Super Administrator and is likewise audit-logged. Administrators do not have a tool, query path, or workflow that returns plaintext gateway credentials, webhook secrets, raw card numbers, or any other payment-instrument data; those values are either not stored at Delivvo at all (card data, banking numbers, CVV) or are stored encrypted in a way that is not reversible from any administrative interface (gateway API keys, webhook signing secrets).

You agree that Delivvo may use electronic records, electronic communications, and electronic signatures in connection with the service, including for approvals, acknowledgments, invoices, contract workflows, and service notices. To the extent permitted by applicable law, you consent to transact electronically and acknowledge that electronic records may satisfy writing, retention, or signature requirements.

For users in the UAE, this section is intended to align with applicable UAE electronic transactions law, including Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, as it may be amended or replaced from time to time. For users elsewhere, this section is intended to align with comparable electronic-signature legislation including the U.S. Electronic Signatures in Global and National Commerce Act ("E-SIGN"), the Uniform Electronic Transactions Act ("UETA"), and EU Regulation (EU) No 910/2014 ("eIDAS"), as applicable to your jurisdiction.

We may provide operational, billing, legal, and account notices by email, in-product notification, or other reasonable electronic means. You are responsible for keeping your contact information current.

Contract signing audit trail

When a client signs a contract through a Delivvo signing link, we capture a server-side audit trail at the moment of signing. The audit trail includes:

• the signer's typed name and, when supplied, drawn signature image
• the timestamp of the signing event in coordinated universal time (UTC)
• the IP address from which the request was submitted
• the browser User-Agent string presented in the request
• a best-effort approximation of the country, region, and city derived from the IP address through a third-party geolocation lookup
• a SHA-256 cryptographic fingerprint computed over the contract content, the signer's typed name, the IP address, and the signing timestamp

These fields are captured automatically by Delivvo at signing time. The signer cannot influence the IP, User-Agent, geolocation, timestamp, or cryptographic fingerprint that we record; those values originate from the request itself or from server-side computation. Approximate location is offered for convenience only. It is derived from the IP address and is not represented as authoritative; the IP address itself is the legal anchor for location.

The signed contract is rendered as a PDF that includes the audit trail as a visible appendix. The PDF is available for download to the freelancer who sent the contract and to the client who signed it via that client's authenticated portal. The cryptographic fingerprint allows after-the-fact detection of tampering: if the contract content stored on Delivvo is later altered, a re-computation of the fingerprint over the modified content will not match the value originally recorded at signing.

Limits of platform responsibility for signed contracts

Delivvo provides the signing tooling and the audit trail described above. Delivvo is not a notary, not a registered trust service provider in any jurisdiction, and does not certify the legal validity of any contract you create, send, or sign through the service. Whether a particular contract is enforceable in a particular jurisdiction depends on the contract itself, the conduct of the parties, the laws that apply to that contract, and other factors that are outside Delivvo's control. You are responsible for satisfying yourself that the contracts you send and sign through Delivvo meet your legal needs.

Without limiting the more general disclaimers and limitations of liability set out elsewhere in these Terms:

• Delivvo does not guarantee that any particular signed contract will be admissible, recognized, or enforceable in any forum.
• Delivvo does not guarantee that the geolocation derived from an IP address is accurate or current.
• Delivvo does not guarantee that the audit trail will be preserved indefinitely; we retain it for as long as the underlying contract exists in your account, subject to our backup, retention, and deletion practices described in our Privacy Policy.
• Delivvo is not responsible for impersonation, signature forgery, or unauthorized access by a person who obtains a signing link from a legitimate recipient. You and your clients are responsible for protecting access to your respective email accounts and devices.

If you require a higher assurance level than the audit trail described above provides (for example, a qualified electronic signature under eIDAS, an in-person notarization, or a signature certified by a trust service provider) you should not rely solely on the Delivvo signing flow.

We work to keep Delivvo available and secure, but we do not promise uninterrupted or error-free operation. The service may be unavailable from time to time due to maintenance, outages, third-party failures, or other causes beyond our reasonable control.

We may add, remove, modify, or suspend features at any time. Some features may be labeled beta, early access, or preview and may change more often or be provided with reduced support.

You may stop using Delivvo at any time. If self-serve cancellation is available for your plan, you may cancel through the product; otherwise you may contact us at the Support button at the bottom of any page on delivvo.io.

We may suspend or terminate your access immediately, with or without prior notice, if:

• you materially breach these Terms or our policies
• your use creates a security risk, legal risk, or operational burden for Delivvo or others
• we are required to do so by law, court order, or regulator
• you fail to pay amounts due after reasonable notice, once paid subscriptions are active

Where appropriate, we may instead limit features, remove content, or ask you to cure the issue before suspension.

To the maximum extent permitted by law, Delivvo is provided on an "as is" and "as available" basis. Except as expressly stated in a written agreement signed by Delivvo, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and any warranties arising from course of dealing or trade usage.

We do not warrant that the service will be uninterrupted, timely, secure, error-free, or free from harmful components. You should maintain your own backups and business continuity procedures appropriate to the importance of your work.

To the fullest extent permitted by law, Delivvo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, contracts, or business opportunities, even if we were advised that such damages were possible.

To the fullest extent permitted by law, Delivvo's total aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of:

• the total amount you paid to Delivvo in the 12 months before the event giving rise to the claim, or
• one hundred US dollars (USD 100) if you have not paid Delivvo anything during that period

Without limiting the foregoing, the following matters are expressly excluded from Delivvo's liability:

• the legal validity, enforceability, accuracy, or sufficiency of any contract, invoice, proposal, or other document you create, send, or sign through the service
• the contents, terms, scope, or pricing of any agreement you reach with your clients, including any agreement that arises from a proposal accepted through the service
• automated workflows you configure or rely upon, including the automatic generation of an invoice when a client accepts a proposal and any associated delayed-send timing. You remain responsible for reviewing auto-generated artifacts before they are delivered to your client
• failed, delayed, or undelivered email notifications resulting from third-party email infrastructure, recipient mail-server policies, spam filtering, or recipient action
• inaccuracies in approximate geolocation derived from IP addresses
• third-party services that the platform integrates with (including but not limited to Stripe, Resend, Supabase, Vercel, and IP-geolocation providers) and any acts, omissions, outages, or data-handling practices of those providers

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless Delivvo, its affiliates, and their respective officers, directors, employees, and agents from and against third-party claims, losses, liabilities, damages, and reasonable legal fees arising out of or related to:

• Your Content
• your breach of these Terms
• your misuse of the service
• your relationship, dispute, or transaction with your own clients or end customers

This indemnity does not apply to the extent a claim results directly from Delivvo's own willful misconduct or material breach of these Terms.

These Terms, and any non-contractual disputes or claims arising out of or in connection with them or the service, are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules.

Unless a different forum is required by mandatory law or agreed in a separate signed contract, the courts of Dubai, UAE will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service. Before filing a formal claim, both parties agree to make a good-faith effort to resolve the dispute by written notice.

We may update these Terms from time to time. If we make a material change, we will post the updated Terms, revise the "updatedAt" date, and may also notify you through the product or by email.

Your continued use of Delivvo after the effective date of the updated Terms means you accept the revised Terms. If you do not agree to the changes, you must stop using the service.

Questions about these Terms may be sent to the Support button at the bottom of any page on delivvo.io.